wow88 Privacy Policy

wow88 ("we," "us," "our," or the "Platform") is committed to protecting the privacy and personal data of all users who access and use the wow88 online gaming platform at https://wow88.club (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC) of the Philippines. By registering for and using the wow88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

wow88 collects the following categories of personal data from users of the Platform:

Identity & Contact Information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — players must be 21 years of age or older)
• Residential address (including barangay, city/municipality, province, and postal code)
• Email address
• Mobile phone number
• Nationality and country of residence

Identity Verification (KYC) Documents:

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, PhilSys National ID, or driver's license)
• Proof of address documents (e.g., utility bills, bank statements, or barangay certificates)
• Source of funds documentation where required by applicable AML regulations

Financial Information:

• Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details — stored only to the extent necessary to process transactions)
• Transaction history, including deposits, withdrawals, and gaming activity
• Bonus and promotional credit history

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Login timestamps and access logs

Communications Data:

• Records of your communications with our customer support team, including live chat transcripts and email correspondence
• Feedback, complaints, and survey responses you submit to wow88

wow88 collects your personal data through the following means:

• Direct Collection: Information you provide directly when registering for an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access and use the Platform, including through cookies, web beacons, and similar tracking technologies (see Section 7 for details).
• Third-Party Sources: Information received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) in connection with your financial transactions, and from identity verification service providers used to assist with KYC compliance.
• Regulatory Sources: In certain circumstances, we may receive information about you from regulatory bodies, law enforcement agencies, or fraud prevention services in connection with our legal compliance obligations.

wow88 uses your personal data for the following purposes:

Under the Philippine Data Privacy Act of 2012, wow88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your wow88 account, process your transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including KYC/AML requirements, PAGCOR regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for wow88's legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your data protection rights.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

wow88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to the extent necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with age and identity verification in compliance with regulatory requirements.
• IT & Platform Service Providers: Cloud hosting providers, cybersecurity firms, and other technology service providers who support the operation and maintenance of the wow88 Platform, subject to strict data processing agreements.
• Regulatory & Law Enforcement Authorities: Government agencies, regulatory bodies (including PAGCOR and the NPC), law enforcement agencies, and courts, where disclosure is required by applicable law, court order, or regulatory directive.
• Fraud Prevention Services: Third-party fraud detection and prevention services used to protect the Platform and its users from fraudulent activity and financial crime.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by wow88, subject to applicable professional confidentiality obligations.

All third parties with whom wow88 shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

wow88 uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how users interact with the Platform — such as which pages are visited most frequently and whether users encounter error messages — to help us improve Platform performance.
• Functional Cookies: These cookies remember your preferences and settings (such as language preferences and display settings) to provide a more personalized experience.
• Marketing Cookies: Where you have consented, these cookies track your activity on the Platform to enable us to deliver relevant promotional content and offers. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the wow88 Platform.

wow88 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with wow88, and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable regulatory obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with financial record-keeping requirements.
• Customer Support Records: Retained for a period of three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which your data will be removed from our marketing lists within a reasonable timeframe.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

wow88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and the wow88 Platform is encrypted using industry-standard 256-bit SSL/TLS encryption.
• Encryption at Rest: Sensitive personal data stored in our systems is encrypted at rest using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized wow88 personnel and service providers on a strict need-to-know basis. All access is logged and monitored.
• Two-Factor Authentication: wow88 supports two-factor authentication (2FA) for account login to provide an additional layer of security for your account.
• Regular Security Audits: Our systems and security controls are subject to regular internal and third-party security audits and penetration testing.
• Incident Response: wow88 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.

While wow88 takes all reasonable steps to protect your personal data, no security system is completely impenetrable. You acknowledge that you transmit data to the Platform at your own risk with respect to security matters beyond wow88's reasonable control. You are responsible for maintaining the security of your account credentials.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wow88:

• Right to Be Informed: The right to be informed about how your personal data is being collected and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data wow88 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at the contact details provided in Section 14 of this Privacy Policy. We will respond to all verified requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.

The wow88 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling and online gaming. wow88 does not knowingly collect personal data from individuals under the age of 21.

If wow88 discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will immediately:

• Close the relevant account;
• Delete all personal data associated with the underage user from our systems; and
• Return any deposited funds to the original payment source, after deducting any applicable processing fees, in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child under the age of 21 has registered on the wow88 Platform, please contact our support team immediately so that we can take appropriate action.

wow88 primarily processes and stores personal data within the Philippines. However, in certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud hosting services or third-party technology providers whose servers are located abroad.

Where such international transfers occur, wow88 ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries that have been assessed as providing an adequate level of data protection;
• Implementing contractual data protection clauses with international service providers that require them to handle your data in accordance with the standards of the Philippine Data Privacy Act of 2012; and
• Applying additional technical and organizational security measures where required.

By using the wow88 Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.

wow88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made, we will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the date on which the most recent version of this Privacy Policy came into effect. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Your continued use of the wow88 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by wow88, please contact our Data Protection Officer (DPO) using the details below. We are committed to addressing all privacy-related inquiries promptly and transparently.

• Email: [email protected]
• Subject Line: Please include "Privacy Policy Inquiry" or "Data Privacy Rights Request" in the subject line of your email for faster routing.
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within 30 days.
• Support Hours: 24/7, including Philippine public holidays

If you are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.